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Refund and Returns Policy

At Premium Digital Download, we are committed to offering high-quality WordPress GPL products and stand behind them with confidence. We acknowledge that while our products are designed to meet a wide range of needs, individual circumstances may vary. Please carefully read our refund policy below, which is applicable to all products available on Premium Digital Download.

Refund Eligibility Conditions

  1. Nature of Products

    Due to the digital format of our products, which precludes the possibility of return, we are unable to offer refunds if you simply change your mind after purchasing a product. Our policy reflects the unique nature of digital goods and their irrevocable delivery.

  2. Problem Resolution First

    If you encounter an issue with any of our products that prevents their effective use, we request that you first contact our support team for assistance. We require detailed information about the issue, including any error messages or logs, to offer appropriate solutions. Refund considerations will only proceed if the issue remains unresolved despite our best efforts.

  3. Timeframe for Refund Requests

    Refund requests must be made within 14 days of the initial purchase. No refunds will be considered beyond this period.

  4. No Refunds Without Reproduction of Issue

    We require specific information and steps to reproduce the issue on our end. This helps us understand the problem and ensures that our refund policy is fairly applied.

  5. Agreement to Policy

    By purchasing from Premium Digital Download, you agree to this refund policy. This agreement includes an understanding that we are not responsible for any discrepancies in exchange rates between the time of purchase and the time of refund.

Exclusions

  • No refunds will be issued for membership plans when you have downloaded any product.
  • No refunds will be granted for renewal payments. Subscriptions can be canceled at any time before an upcoming renewal payment.

Subscription Cancel Policy

You can always cancel your subscription before the renewal payment is automatically processed.

You can cancel your active subscription on your account page.